Verify a unique product record
Each item gets its own serial number and QR token. A scan shows the registered product, batch, sale state and configured warranty status.
Product intelligence
Authenticate every unit, start its digital warranty at sale, and hear from customers
Give every manufactured unit a unique QR identity tied to its product, batch and serial number. Verify the code against your tenant’s product registry, let an authorised retailer record the sale with a locked server timestamp, and calculate warranty status from the configured term. The same code can open the linked customer survey after sale, while your dashboard tracks production, sales, warranty and feedback by product batch.
- Consumer brands and manufacturers
- Retail and distribution teams
- Product managers and innovation teams
- Product research agencies
From production to post-sale feedback
One unique QR identity for every product unit
Choose the real manufacturing quantity for each batch. Jorip creates a separate product identity and scannable QR for every unit, then connects its registry status, sale, warranty and customer feedback.
Start warranty when the retailer sells
An invited retailer with product sale permission scans the code. Jorip saves the sale date and time from the server and calculates the warranty end date from the product’s configured term.
Connect feedback to the sold unit
Link a published survey to the product batch. After sale registration, the same QR opens the survey; the dashboard shows produced, sold, available, warranty and feedback totals by product.
A QR scan verifies its registry record. A copied or replaced label can still open that record, so use a printed serial check or tamper-evident packaging for stronger physical anti-counterfeit controls.
Illustrative preview
Flagship Product Intelligence
Smart Packaging & Product IntelligenceFrom an On-Pack QR Code to Your Next Product Roadmap
Use a QR link on your packaging to invite feedback from people using your product. Printing, promotion and platform costs depend on your setup.
Illustrative preview with sample data. This is not live customer activity; QR scans do not verify a purchase or guarantee a complaint outcome.
Direct customer feedback
Direct customer feedback
Use a QR link on your packaging to invite feedback from people using your product. Printing, promotion and platform costs depend on your setup.
Private Deflection
Direct Complaint Deflection
Resolve product complaints directly with your quality team with batch numbers and photos before they turn into public negative reviews on social channels.
AI Roadmap
Demand-Driven Product Roadmap
These sample requests illustrate a feedback review. Validate demand and assess your evidence before prioritising a product change.
The Continuous Product Intelligence Loop
- 01
Attach dynamic QR to every product
Embed SKU, batch numbers, and manufacturing dates in every code. Customers scan directly with their native phone camera without installing an app.
- 02
Capture sentiment at the moment of use
Gather feedback when the customer is actively using or unboxing the product. Record satisfaction ratings, compliments, or specific issues in seconds.
- 03
Triage complaints & resolve issues early
Send product details and photos to your quality team. Response and replacement policies are set by your organisation.
- 04
AI translates feedback into product roadmap
Jorip analyzes response patterns to identify customer feature requests, evaluate price sensitivity, and prioritize your upcoming product releases.
A clear fit for the people buying and using it
Who needs this service, and why?
Manufacturer or brand owner
The challenge
Batch codes alone do not show which individual items were produced, sold or still under warranty.
The benefit
Issue a unique registry identity for every unit and review production, sales and warranty totals by batch.
Retail operations lead
The challenge
A paper receipt or editable date can leave the warranty start unclear.
The benefit
Give permitted retailer accounts a scan-based sale flow that records the sale date and time on the server.
Product and customer insight lead
The challenge
Post-purchase feedback can be detached from the product that prompted it.
The benefit
Connect a published customer survey to sold product identities and review accepted feedback by batch.
Turn the service into everyday work
How your tenant uses Jorip
Use these existing workflows to connect your team’s task with a result it can review and use.
Per-unit authentication and warranty status
How you use it
Generate the required number of unique product QR identities for a batch. A scan looks up its serial number, product details, registered sale and calculated warranty dates.
What your team gains
Give retailers and customers a consistent registry record for each unit and show whether its configured warranty is active or expired.
Retail sale registration
How you use it
An invited retailer with product sale permission scans the unit QR and records the sale. The server saves the timestamp; the sale date cannot be edited or backdated.
What your team gains
Start the warranty from a recorded sale date and distinguish sold units from stock still available.
Post-sale survey and batch performance
How you use it
Link a published survey to the product batch. After the sale is registered, the same QR opens that survey and links its accepted submission to the unit.
What your team gains
Review production, sales, warranty and feedback totals for each product batch, with one linked feedback submission per unit.
Part of every service
From trustworthy responses to useful insight
Your workflow brings analysis and quality review together in the same workspace. Match the published plan allowances and optional AI credits to the work your team needs.
AI-assisted data analysis
Ask questions across approved fields, compare relevant groups and organise written responses. Review field meanings, filters, statistical assumptions and supporting answers, then save analyses for the next team discussion.
Compare product preferences across customer groups and organise written feedback with reviewed themes and shared codes. Give your team evidence for which needs to investigate next.
Provider-assisted dataset questions require workspace enablement, a configured provider, permission and credits. Review the analysis and sampled text themes before using them in a decision.
Data quality & review
Investigate configured quality findings, assign follow-up and record review decisions. Apply approved corrections in tracked batches, retain the original submissions and reconsider derived corrections through rollback.
Investigate inconsistent product ratings or questionable responses before discussing priorities. Keep reviewer decisions and approved corrections connected to the original answers.
Quality flags guide investigation and depend on the available collection metadata. Corrected values are retained separately; submission exports currently contain the original answers.
Benefits versus price
Pay for the workspace your team needs
Product Intelligence plans include the QR identity allowance shown for the selected published plan. When a tenant needs more, it can add QR capacity if a published PAYG offer is available. The plan keeps product registry, sale and warranty tracking, linked customer feedback and reporting in the same workspace.
Loading published plan prices…
What makes the subscription useful
- Create a distinct QR identity and serial number for every unit in a production batch.
- Verify each code against the product registry and show its current sale and warranty status.
- Let authorised retailers record sales; the server locks the date and starts the configured warranty.
- Link the same QR to one post-sale customer survey and track feedback by product batch.
- Review produced, sold, available, in-warranty, expired and feedback totals in the tenant dashboard.
Check the value in your own process
- Units produced, sold and available by product batch
- Products with active or expired configured warranty periods
- Accepted customer feedback linked to sold product identities
Use these measures to evaluate your own improvement. They are not promised customer results.
Start with a process you can evaluate
Put the service to work in three steps
- 01
Set up the product batch
Enter the actual manufacturing quantity, product details, serial prefix and warranty term. Optionally link a published customer survey and add public product information.
- 02
Generate and distribute unit labels
Jorip creates a unique serial and QR identity for each requested unit. Download the batch’s label artwork for printing and packaging.
- 03
Register sales and review results
Authorised retailers scan each item to record its server-dated sale. Customers can then use its QR to submit linked feedback while the tenant reviews stock, sales, warranty and response counts.
The tools included in this workflow
- Product registry
- Unique per-unit QR identities
- Retail sale registration
- Digital warranty status
- Product-linked surveys
- Production and sales dashboard
- Forms
- Submissions
- Reports
- Analysis
- Data quality review
A QR scan verifies that its code matches a product registry record; a copied or replaced label can still open that record, so the scan alone does not prove the physical item is genuine. Use a printed serial check or tamper-evident packaging for stronger counterfeit controls. Sale registration requires an invited workspace account with product sale permission. Warranty status is calculated from the recorded server date and configured term; claims and repair management are not included.
Give your team a better way to work
Start with the process you want to improve
Choose the service, compare the current plan and test the workflow with your team.
Discuss your team’s requirements